Sigsync Signature Add-in for Outlook is missing for some users. How to fix?
If the Sigsync signature Outlook add-in is not visible in Outlook, it may be due to the following reasons:
Reason 1: Centralized Deployment Delay
The centralized deployment of the add-in for all users or groups has been initiated.
Resolution: The deployment process can take up to 6 hours to complete, as this is the minimum time required for deployment propagation by Microsoft. Please wait until the deployment process is finished for all users.
Reason 2: User Selection
Some users may not have been selected, either because they were not included in the initial selection or are not members of the Active Directory groups chosen for the add-in deployment.
Resolution: Update the add-in settings in the Microsoft Admin Center. Refer to the following links for detailed instructions:
Update 'Individual Users' settings
Reason 3: Outlook Settings Issues
Outlook settings issues listed below might be hiding the add-in:
- Optional Connected Experiences is disabled.
- The Outlook account is misconfigured.
- The admin has disabled third-party add-ins.
Resolutions:
1. Optional Connected Experiences is disabled:
To enable this, follow the below steps
In Old Outlook Version
Step 1: Go to File > Options > General
Step 2: Click the 'Privacy Settings' button.
Step 3: Check the 'Turn on all connected experiences' option.
Step 4: Restart Outlook and the addin should be visible now.
In New Outlook Version
Step 1: Click Settings icon at the top right corner.
Step 2: click General > Privacy and Data tab and Click Privacy Settings under Privacy Settings.
Step 3: Turn on 'optional connected experiences' toggle button if it is turned off.
Step 4: Restart Outlook and the addin should be visible now.
2. The Outlook account is misconfigured:
To fix this issue, follow the below details
Sometimes, the Outlook account is connected via IMAP / POP3 instead of directly to the Exchange server. To reconnect the account, sign out and then sign back in with your credentials. follow the below steps to reconnect.
Step 1: Go to File > Account Settings > click Account Settings
Step 2: On the E-mail tab, the list of accounts indicates the type of each account.
Step 3: It should like below. Check if your account is connected as 'Microsoft Exchange' (the desired option).
Step 4: If it is connected as IMAP / POP / MAPI, sign out and sign back in with your Exchange / Office 365 credentials directly.
3. The admin has disabled third-party add-ins:
To enable third-party add-ins, folow the below steps
Step 1: Login to Microsoft Admin Center > Settings > Org settings
Step 2: On the Services tab, Find 'User owned apps and services' and click.
Step 3: Pop-up will open on the right side, make sure to enable the options highlighted in the image below.
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