How to create an Office 365 extended message trace?

Resolution:

The Office 365 admin can view message traces and generate message trace reports in two different ways:

• Using Office 365 Security & Compliance Center
• Using Exchange admin center (EAC)

Using Office 365 Security & Compliance Center:

It is a more straightforward way to create message traces and also it offers more functionality than the Exchange Admin Center (EAC)

1. Browse https://protection.office.com/messagetrace
2. Click the 'Start a trace' button

   

3. Set the trace parameters as required, select the report type as 'Extended report', and then click on 'Next' as shown below.

   

4. You can provide your report with a title and the email address of the person who will receive a notification message once the report is generated. Click on the 'Prepare report' button and click 'Close' to close the confirmation box.

   

5. In the 'Downloadable reports' section, you can track the progress of the report preparation.

   

6. Once the report is generated, click on it and then click the 'Download' button as shown below, to save it to a CSV file.

   

Using Exchange admin center (EAC)

1. Sign in to Microsoft 365 admin center and select 'Exchange' under 'Admin centers' in the left side panel

   

2. Choose 'Mail flow' from the left panel and select 'Message trace'. Click the 'Start a trace' button as shown below

   

3. Set the trace parameters as required, select the Report type as 'Extended report' and then click on the Next button as shown.

   

4. You can provide your report with a title and the email address of the person who will receive a notification message once the report is generated. Click on the 'Prepare report' button and click 'Close' to close the confirmation box.

   

5. On the 'Downloadable reports' tab, you can track the progress of the report preparation.