OneClick with Hively
To collect consistent and real time customer feedback Sigsync allows integrating One Click Hively CSAT survey in Email Signature.
Account Configuration:
Follow the below steps to integrate Hively OneClick CSAT survey in your Email signature using Sigsync.
Add users in the Hively service and then you can generate snippet to add it to the Sigsync Email signature.
- Login to your Hively account.
Navigate to 'Users' - >'Manage users'
- Click the ‘Add users’ button to add the users
- Navigate to the ‘Configuration’ tab in the left panel and click the ‘Snippets’.
- Click the ‘Show snippet as HTML’ button
- Select and copy the survey’s HTML code which needs to be pasted in Sigsync signature editor.
Paste the HTML snippet in signature template using Sigsync
- Login to Sigsync Dashboard
- Select 'Manage Signatures' < 'Signature Editor' tab from the dashboard.
- Drag and drop the ‘OneClick’ component into the signature template design area
- Paste the Hively survey’s HTML snippet code that you have copied from the Hively dashboard as shown in the below screenshot
- Click the 'Apply' button. That’s it! Hively survey is added to your signature template
Customer Satisfaction reports in Hively
The signature with OneClick survey will be added to your emails as per the signature rule you set. With just one click, the recipients will be able to give their customer satisfaction ratings.
All the feedback given by the recipients will be sent and displayed immediately on your Hively account. You can find all the ratings of each employee in ‘Leaderboard’ and the graph in ‘All Ratings’ from the left pane menu.
Streamline Email Signature Management with a Free On-demand Demo from Sigsync
Sigsync email signature service provides effortless, centralized signature management for Office 365 and Exchange. Our team can assist you in quickly setting up company-wide signatures. Request a free on-demand demo to see how Sigsync can simplify your email signature management process.
